Important: Please read the terms and conditions and house rules before booking

House Rules / Terms and Conditions
Ferienwohnungen Rursee - Haus Schönborn

Dear guests!

You are spending your holiday in a privately owned holiday apartment.

We have taken great care in furnishing the apartment for you and hope you enjoy a pleasant and relaxing stay in our holiday apartments.

The apartments are stocked with basic supplies for your convenience, including toilet paper, soap, bathroom cleaner, bin bags, size 4 coffee filters, dishwasher tablets, washing-up liquid, paper towels and baking paper.

The following “House Rules” are intended to help explain how we expect the apartment and its contents to be used. We have also listed a few rules and hope you will understand.

By treating the apartment with care and being considerate of others, you help us continue to offer you a lovely holiday apartment in the future.

Best wishes, the Schönborn family

General:
If anything is missing from the apartment or you have any questions, please feel free to contact us.

Use of the holiday apartments and the grounds is at your own risk.

Tenants and their guests must treat the property with care.

Arrival and departure:
The apartment is available from 4:00 p.m. on the day of arrival. Please let us know your estimated arrival time a few days before you arrive. Keys are provided via a code. We will send the code in a confirmation once payment has been received into our account.

On the day of departure, please leave the apartment clean and swept by 10:00 a.m. (unless you have arranged a “Late check-out”). Please put all used dishes back in the cupboards clean, and clean the ashtrays.

Bathroom
To avoid unnecessary consequential damage, please close the shower door while showering. When using the bath, leave the water in it. After showering, leave the window open to air the room; the door too, if possible.
Do not flush or pour hygiene products, rubbish, food scraps, harmful liquids, grease or similar into the shower or toilet. Please use the facilities provided.

Damage
Nobody damages things intentionally. If something does get damaged, please let us know immediately so we can avoid any problems later. Guests are liable for damage up to the cost of replacement or repair.

Bed linen and towels
We provide one set of linens and towels for your stay (1 set of bed linen for a double bed, 2 bath towels, 2 hand towels and 2 tea towels).

Payment
The full rental amount must be paid in cash before or upon arrival, or by bank transfer in advance.

EC card payments are accepted; unfortunately, we cannot accept credit cards or cheques.

Your booking is confirmed and binding once you receive the booking confirmation. By booking, you also accept our House Rules / Terms and Conditions and cancellation policy.

Blankets
The wool blankets in the holiday apartments are for indoor use only. Please do not use them as picnic blankets. A separate picnic blanket is available on request.

Final cleaning
Unless otherwise agreed, the final cleaning fee is included in the flat rate. It is calculated based on a normal amount of cleaning.

Please leave the apartment swept and clean when you depart, and wash and put away the dishes (see “Arrival and departure”). Please sort the rubbish (see “Rubbish”); glass must be disposed of separately.

If the apartment is particularly dirty when you leave, additional cleaning will be charged according to the work required. This applies in particular to heavy, burnt-on dirt in the oven, on baking trays and racks, and on pots and pans.

For longer stays, an interim clean can be arranged on request. Please ask us about this. Price on request.

Liability
The landlord is not liable for guests’ valuables.

Right of access

In certain circumstances, the landlord may need to enter the holiday apartment. If possible, advance notice will be given.

Pets
To accommodate the increasing number of people with allergies, pets are not allowed in the apartments, building or grounds.

Heating
The apartments have central heating.

Internet/Wi-Fi
Wireless internet (Wi-Fi) is available in the holiday apartments. Please ask us for the access code.

Parking
Each apartment has one free parking space directly in front of the building, marked with the name of your booked apartment.

Kitchen
Please take care of the kitchen and appliances, especially keeping the oven clean. Dishes must be clean before being put back in the cupboards. The same applies to cutlery, pots and pans, and any appliances you have used. Do not put or pour rubbish, food scraps, harmful liquids, grease or similar into the sink, as this can cause unpleasant blockages. Please also do not put plates with food scraps into the dishwasher.

Termination
If the rental conditions are repeatedly violated, the landlord may terminate the rental agreement unilaterally, and the guest must leave the holiday apartment immediately. In this case, the guest is not entitled to a refund of the rental price.

Ventilation
To prevent mould, please air the rooms sufficiently. Air them fully for 5–10 minutes at least once a day, and especially after showering.

Rubbish
We are required to sort our rubbish, and would appreciate your help.

Please sort rubbish as follows:

1 Packaging in the yellow bin (all packaging with the Green Dot, no food scraps)

2 Paper in the bin with the blue lid

3 Organic waste in the brown bin (food scraps)

4 General waste in the black bin (anything that does not belong in the other categories)

We provide bin bags in the starter pack.

Reusable bottles and other returnable items must be disposed of by guests. If you leave deposit bottles in the apartment, you will not be reimbursed for the deposit.

Utilities
Water, electricity, heating and rubbish collection are included in the rental price unless otherwise agreed. These costs are calculated on the basis of normal consumption. The landlord reserves the right to charge extra for unusually high consumption.

Parking
You can park directly in front of the building.

The landlord is not liable for the loss of or damage to vehicles or their contents while parked or manoeuvred on the property, except in cases of intent or gross negligence.

Children
Parents or guardians are responsible for children; the landlord accepts no responsibility for them.

Price reductions
No price reduction will be granted for the temporary failure of furnishings or public utilities, or in cases of force majeure. Any defects in the holiday apartment must be reported to the landlord immediately. Guests must allow the landlord a reasonable period to remedy the defects. Later complaints will not be accepted or taken into account.

Smoking
Smoking is strictly prohibited inside our building. Any damage, such as burn marks or holes in or on furniture, floors, bed linen, tablecloths, etc., will be charged at the replacement cost. Smoking is permitted on the terrace or balcony. Please do not dispose of cigarette ends on the property; put them in the ashtray and then in the general waste. Ashtrays are provided on the terrace or balcony.

Cleaning
If you have an accident that causes excessive dirt or spills liquids on the floor or work surfaces, please clean it up immediately. A broom, dustpan, bucket, mop and cleaning products are provided. You will find them in the white cupboard with drawers on the ground and first floors.

Quiet hours
The holiday apartments are in a quiet, rural residential area. Due to the nearby farms, tractors and other agricultural machinery may be heard even on Sundays and public holidays. This is beyond our control and is not grounds for a price reduction. To be considerate of our neighbours, please observe the usual quiet hours at midday, at night and on Sundays. Please also keep noise to a minimum inside the apartment between 10:00 p.m. and 7:00 a.m.

Keys
Lost keys must be reported immediately. Guests are liable for the replacement cost.

Shoes
Especially during wet months, please do not wear outdoor shoes inside the apartment. Please bring slippers with you.

Duty of care
We trust that you will treat the property with care and ensure that your fellow travellers and family members also follow the rental conditions. Please keep an eye on your children.

The entrance door must remain closed and be locked with a key when you leave the building. Please also close all windows when leaving the apartment to prevent possible damage from storms or break-ins.

Please use water and electricity sparingly.

Booking
Please submit booking enquiries exclusively via our website www.hs-ferienwohnungen-rursee.de or
 For instant bookings  We will email you a detailed confirmation and price
For bookings  Guests must pay the relevant amount no later than 2 weeks before arrival
We will send the booking confirmation by email only after payment has been received, including the key code and other important information.

Cancellations
We hope you will not have to cancel your holiday unexpectedly. If you do, the following cancellation fees apply:
Cancellation of a booking
-up to 49 days before the start of the rental period: 10% of the rental price
-up to 35 days before the start of the rental period: 30% of the rental price
-up to 21 days before the start of the rental period: 60% of the rental price
-up to 14 days before the start of the rental period: 90% of the rental price
-otherwise (less than 14 days before the start of the rental period): 100% of the rental price

Cancellations must be made by 12 noon CET (Central European Time) on the relevant day.

If you do not cancel in advance, verbally or in writing, we will unfortunately have to charge you the full amount.

Telephone
There is no telephone in the apartment.

Early departure
No refund will be given if you leave early.


We wish you a pleasant and relaxing stay.